The Ravalli County 911 Center team has seen its share of change, with three remodels in just over 15 years. With the needs of the community changing, the Center prepared this time with a solution designed to meet their needs today and tomorrow.
The Ravalli County 911 Center is a division of the Ravalli County Sheriff’s Office and is staffed by 13 Communications Specialists who answer emergency and non-emergency phone calls throughout the county, dispatching first responders when needed. The small but mighty Ravalli Dispatching team is the central point of communication for 12 fire districts, five law enforcement agencies, three ambulance services and numerous state and federal agencies.
Smart planning anticipates change
As the population grows, more is required of the team. To support near-term growth, provide space for disaster response teams, and to improve effective communication between dispatchers, the Ravalli County 911 Center upgraded their console workstations. This time, the team moved away from the conventional corner workstation. Instead they chose Mercury, an in-line console workstation known for space planning efficiency, expanded work areas and a design that keeps sight lines open.