Happiness and positivity have a bad reputation in 9-1-1.
Bright and bouncy trainees are often condescended towards: “Oh, isn’t that special,” the tenured public safety dispatchers say, “just wait until they find out how it really is around here.” As if it’s a sign of weakness, the positive approach is shunned as too “Pollyanna,” while crusty and bitter is accepted as normal.
The problem with bitterness being the norm is that it begets more bitterness. In his article, “How Complaining Rewires Your Brain for Negativity,” author Travis Bradberry writes that, the more we complain, the easier it is to complain in the future.